What is happening With Our Telephony?
Once I get the new IT system instaled and working I will look at ways of imnproving our telephony sytem.
To give you a flavour of some of the possible changes afoot, the areas I am considering improving are:-
1. Creating and integratating an automatic SMS system, allowing Practice 2000, or whatever software we use, to send out automated SMS messages to remind poatients of their appointments. For our older patients who do not have mobile phones, the system can dial a land line number and play a pre recorded reminder message.
2. Implementing a VOIP (Voice Over IP) solution, which will enable calls between extensions at Grimshaw Street and Andrew Place to take place as though they were simply extensions on the same phone system. No more calling via reception…direct free inter office calls!
3. Implementing a “Call Routing” system, so that when people call we have an ifficient “Digital Receptionist” which will route calls to appropriate destinations, including an emergency response destination.
I have a lot more investigations to do on the phone system before any decision is made, but I wanted to let you know of the areas I am considering at the moment. Improving the nphone system is predicated on improving the IT systems, and this is my main focus at the moment.
